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The "Fine Print." See our policies regarding Shipping, Carriers, Insurance, Transfer of Ownership, Damages, Discrepancies and Insurance.

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LIMITED WARRANTEE & RETURN PRIVILEGES

Prices:

Prices are firm.

"Vintage" Pen Limited Warrantee:

All vintage pens are warranteed to be restored and operating properly, unless otherwise stated in the Catalog. Under normal use, all pens are warranteed for six months from date of purchase (this warranty specifically excludes normal wear and tear, physical damage, mishandeling, misuse, abuse, neglect, accidental breakage, operating difficulties caused by any of the above, or product loss). We will, at no charge, restore any vintage pen covered by this warrantee which ceases to operate properly. This warrantee covers the original purchaser only and, after five days, does not include shipping costs to deliver the item back to the seller.

"Modern" Pen Limited Warrantee (ca Post-1980):

Our normal five day return privilege applies. Unfortunately, we often cannot restore modern pens due to lack of parts or inaccessability to the mechanisms (many modern pen companies manufacturer their pens with the plan that no restoration will ever be done -- they simply plan, for example, to replace any broken pen). If we cannot restore the pen, you may still have some recourse through the manufacturer or distributor. This would be completely between you and them (in fact, any intervention by us on your behalf may intefere with their willingness to be of help to you). We can try to be of help to obtain contact information on request. Thank you for your understanding. This warrantee covers the original purchaser only and does not include shipping costs to deliver the item back to the seller.

Return Privileges:

You have five (5) days from receipt of the item to return it for any reason. If you wish to return a pen, call, fax, or email to let us know. We reserve the right to withhold a refund if the item returned is not the same item and/or not in the same condition as delivered.

"Buy-back" Policy:

Gopens.com will consider (not guarantee) repurchase or trade-in of a pen it has sold.  If repurchased, the buyer will normally receive 1/2 of the original purchase price.  If traded-in for other pen(s), we may offer a slightly higher allowance, at our sole discretion.  The pen needs to be in the same condition as when originally purchased (as determined solely by gopens.com).  Gopens.com reserves the right to decline any pen for any reason, at it's sole discretion.




Vintage Pen Shipping

Shipping Costs:
Prices of items on the web site do not include shipping costs which will be added to each order. We pass through the carrier's exact shipping and insurance charges. We do not add packaging or handling charges.

Insurance:
We recommend insurance for any package with a value greater than $49, and signature requirement if the value is greater than $399. As safe and reliable as the carriers are, none are 100% perfect. Foreign shipments are particularly vulnerable, especially to certain countries. If the buyer elects to forgo insurance, payment for the order will automatically incorporate the following disclaimer:

"We recommend full insurance for your package. Since you are self insuring all or part of your shipment, your payment for the order constitutes your agreement that if anything goes amiss with the shipment you will not seek redress from the seller, directly or indirectly, either through PayPal, your credit card, or any other means."

Gopens.com does not provide insurance coverage. We simply act as your agent to purchase the insurance on your behalf.  It's the same as if you were buying car insurance.  Your insurance agent purchases the insurance on your behalf, and your claims are with the insurance company.  Gopens.com acts as your agent to purchase the insurance on your shipment, and will help with the claim, but the claim is made to carrier (ie. USPS, UPS, FedEx).   Once the carrier verifes the loss, the claim is immediately paid by the carrier and, to the extent that any of the coverage was with our outside insurance company, they will immediately pay as well.

If the shipping carrier and/or our insurance company rejects a claim for loss or damage, there will be no reimbursement made, either in the form of credit, cash payment, or replacement items. If partial insurance is purchased, and the claim is honored, reimbursement will be made only to the extent of the insurance purchased.

Should your pens be lost or damaged and insurance is paid, our sole responsibility is to provide you either with the funds from the insurance settlement or with an idential item, should it be available.

Lost Shipments:
If a shipped order is lost or damaged, the shipper (ie. FedEx; UPS; USPS) must conduct an investigation. Please contact us to initiate a tracer within 10 business days of the item shipping. 

Damaged Shipments:
If an order is received damaged, a claim must be initiated and finalized before customer compensation or product replacement is executed. You must contact us within five business days of delivery. Please hold onto your shipping box as the shipper or our insurance company may want to inspect it. See "Lost Shipments" above for more information about the claims and reimbursement processes.

Preferred Carriers:
While we have preferred carriers as indicated below, we accommodate customer requests for an alternate carrier or shipping service.

Vintage Pens - United States: We prefer to ship either with USPS Priority Mail insured or via UPS Ground insured. For Post Office Boxes we prefer USPS Priority Mail insured.

Vintage Pens - Worldwide: We prefer to ship via USPS Express Mail International insured or via USPS Priority Mail International insured.

Non-Vintage Pen Items: For small quantities of items such as protective tubes and display trays, we prefer USPS Priority Mail. For larger quantities, we prefer UPS insured.

Vintage Pens Catalogs: Hard copies of Catalogs are sent via USPS First Class Mail or USPS First Class International Mail.

Ownership of Goods:
The ownership of goods is transferred to the customer upon shipment.

Import Duty:
We do not assess duty for an international order and international orders are subject to applicable customs, import duties and taxes, which are the sole responsibility of the customer.  Please contact your local customs office for details.

Discrepancies:
When your order is received, if there are any noticeable discrepancies with your item, or if the item is not what was ordered, please contact us within 5 days of receipt of your shipment to make any necessary corrections.

Revised 6/1/2013

Vintage Pen Counter

copyright 2002-2014 Gary & Myrna Lehrer. Vintage Pens by GOPENS.COM is located in the United States of America. All Rights Reserved. No portion of this website, content or images may be used or reproduced without the express written consent of the copyright holder. If any page in this website is displayed on another website, it must reside in its own window.CT Website Design and Maintenance by The Computer Guy


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